We – 10is Academy
You/Your/Our – Our clients
All bookings must be done online prior to the beginning of the lesson. Go to our website and follow the booking links.
You must book and pay in full for the course you wish to attend. Once payment is received unless you are contacted by a member of staff you place is confirmed (if for example a new player signed up to an advanced course we would contact you to discuss). There are three ways to pay for 10is Academy coaching:
Please note: We do not store credit card details
Once registered on one of our coaching courses We can guarantee:
Cancellation Policy, Group Coaching:
VERY IMPORTANT. If coaching is cancelled due to bad weather we do not offer any refunds. We do however offer an alternative that sets our business apart. You are able to attend an equivalent class one another day at your club or at any other venue we deliver coaching at. Speak to your coach about other classes that would be right for you/your child. To maintain the high level coaches we have it is vital that a percentage of the earnings is guaranteed. Group coaching allows this to happen. At the same time we want to give value for money and create a fair system to you the customer with our main objective remaining which is to see as many people as possible playing tennis as regularly as they can
Cancellation Policy, Private Coaching:
Cancellation/Refund Policy, Schools Coaching:
General 10is Academy Policies:
We reserve the right to decline access to anyone who
You will have no right to a refund in case of decline for the reasons mentioned above.